How long before departure should I arrive at the pick up point? Holidays by National Express Support 19 April 2019 20:00 Updated You must be at the departure point at least 10 minutes prior to the coach departure time. Related articles Do the coaches have plug sockets by the seats? I've lost my ticket, can I get a replacement? Coach journey drop off point What should I do if I miss my coach? Do the coaches make toilet stops?